Effective Date: 22/05/2023
1. Refund Requests
At Sociosync, we are committed to ensuring customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help.
2. Eligibility for Refund
To be eligible for a refund, you must meet the following criteria:
a. Your request must be submitted within 3 days from the date of purchase.
b. The product or service in question is eligible for a refund, as stated in the product or service-specific terms and conditions.
3. Products or Services Not Eligible for Refund
Refunds are not available for the following:
a. Downloadable digital products once they have been accessed or downloaded.
b. Services that have already been provided, started, or consumed.
c. Custom or personalized products and services.
4. Requesting a Refund
To request a refund, please contact our customer support team at [email protected]. Please provide your order number, a clear explanation of why you are requesting a refund, and any relevant information. Our team will review your request and respond as soon as possible.
5. Processing Refunds
Refunds will be processed within 3 days of approval. Refunds will be issued using the same payment method used for the original purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
6. Cancelled Orders
If you cancel an order before the product or service is provided, a refund will be issued as per the terms and conditions specified for that product or service.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at [email protected]